FAQs

What type of tote bags do you sell?
All our tote bags are made of 100% natural cotton, with chain-stitching on the interior and cross-stitching on the handles for added durability

Can I personalize my tote bag?
No. All our tote bags feature designs that express a passion for coffee

Are the tote bags water-resistant?
No. Since they are made of cotton fabric, they are not water-resistant

Can I wash my tote bag?
We do not recommend machine washing 100% cotton bags, as it may cause shrinkage of up to 10%. If the bag is very dirty, it's best to hand wash it in cold water, hang it to dry, and use an iron, avoiding the design area

How do I make a purchase?
Simply select the tote bag you like, add it to your cart, and proceed to checkout to complete your payment with your preferred method

Do I need to register to make a purchase?
No. You don’t need to register; you can opt for guest checkout. In this mode, we’ll only ask for the information necessary to process your order. However, we recommend registering to enhance your shopping experience and access exclusive benefits

How fast will my order ship?
We process all non-personalized orders placed before 12 PM ET (on non-holiday weekdays) within 1–2 business days. Please note that we do not process, ship, or deliver orders on Saturdays, Sundays, or the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • President’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas

How can I track my order?
Once your order is completed, we will send all the information including the tracking number, to your email

How long does it take for my order to arrive?
Orders placed on these days will be processed the following business day. Delivery depends on our carriers and may be subject to weather delays

Can I return my tote bag if I'm not satisfied?
At The Coffee Tote, we are committed to providing high-quality products. If for any reason you’re not completely satisfied with your purchase, you’re welcome to return it

What are the requirements to return my tote bag?
To be eligible for a return the item must be unused, in its original condition and in its original packaging. You will also need to provide a receipt or proof of purchase

What should I do if my product arrives damaged or defective?
You can request an exchange by providing your online order number and proof of purchase

How long do I have to make a return?
You have 30 days from the purchase date to request a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange

Are the tote bags eco-friendly?
Yes. At The Coffee Tote, we believe it’s possible to share a passion for coffee while respecting the environment by reducing the use of plastic bags

How can I contact you if I have questions?
Please submit a form through our contact page with any specific questions you may have. Our team will get back to you as promptly as possible.

What hours are you available to answer inquiries?
Our team is available to answer your questions Monday through Friday, from 8 a.m. to 6 p.m. ET.

Do you have a physical store, or do you operate only online?
For now, The Coffee Tote operates 100% online, shipping across the United States